This Refund Policy applies to personalised astrology reports, AI-assisted answers and downloadable digital reports purchased from Tharu Maga, operated by Replace with registered business or proprietor name.
Digital and personalised services
Our products are digital services prepared specifically from the birth information and question supplied by the customer. No physical goods are shipped, and physical returns or exchanges do not apply.
When a refund may be requested
You may contact us within 7 calendar days of payment when:
- you were charged more than once for the same order;
- payment was completed but the purchased answer or report was not made available after reasonable retry attempts;
- a technical failure produced an empty, unreadable or materially incomplete paid deliverable; or
- the service supplied was materially different from the package purchased.
Completed personalised readings
Because calculation and AI-processing costs are incurred when a personalised reading is generated, a change of mind after a complete readable answer or report has been delivered will normally not qualify for a refund. Dissatisfaction with an astrological interpretation or an event not occurring does not by itself establish a service defect, because astrology provides interpretations and possibilities rather than guaranteed outcomes. This does not limit any non-excludable rights available under applicable law.
Failed generation and retry protection
If generation fails, the paid entitlement remains available for another attempt. A refund may be considered if repeated attempts still fail and we cannot provide the purchased service within a reasonable period.
How to request a refund
Contact us using the details below and provide your account email, PayHere order ID, payment date, package purchased and a short description of the problem. Do not send card numbers, CVV values or online-banking passwords.
Approval and processing
We will review the payment and service logs and normally respond within 5 business days. Approved refunds will be initiated to the original payment method through PayHere where supported. Processing may take approximately 7–14 business days after approval, depending on PayHere, the issuing bank and the payment method.